Shipping & Returns

We aim to deliver within 7 days however, due to the personalised nature of Personalised Stories products this is conditional on the requirements detailed in the Orders section being met. Delivery is by Royal Mail first class postage to UK postal codes only which is included in the prices quoted. All products are sent out seperately to avoid damage.

We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

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